Aurva Infotech focuses on enhancing customer satisfaction and building long-term relationships. The company conforms to applicable regulatory requirements and ensures continuous improvement of all processes, so that consistent quality standards are always met. Furthermore, Aurva Infotech’s status as a Microsoft Partner Research Panel member with a Competency in Integrated E-Business Solutions enables us to strategise, implement and support the highest level of Web & software solutions for new millennium businesses.
Extensive industry exposure, expanded skills and comprehensive experience in executing key projects for reputed global companies enable us to bring world-class technology, true-value professional expertise & immense knowledge of successful project management.
Quality Assurance is one of the key focus areas and once a solution is developed, our Software Testing Team steps in to perform the rigorous rituals, required to deliver a robust, flawless product/application. Software testing at Aurva Infotech is performed at several points in the Software Development Life Cycle (SDLC), as an application is constructed component by component into a functioning system. Our qualified testers carry out intense testing for bugs and flaws and fix the same - all within the strictest time frame.
Customer Support & Feedback Review
Ensuring total customer satisfaction is Aurva Infotech’s philosophy and have implemented an effective customer relationship management strategy for increased efficiency and overall success. From project kick-off to customer sign-off, Aurva Infotech’s dedicated Account Managers will work in tandem with you and provide round-the-clock updates on project status. They also solve problems, answer queries and give instant feedback.
After the project delivery, each customer is requested to provide feedback on a number of relevant criteria such as delivery schedule, product quality, issue resolution, communication, risk management, knowledge and professionalism. After obtaining the critical information through relevant questionnaires, we make an in-depth analysis of the valuable data and measure customer satisfaction at all levels.